Troubleshooting
Something not working? Find the fix, fast.
My data is missing or disappeared
The most urgent troubleshooting page in the Help Centre. Stop, don't panic, and follow these steps before doing anything else.
CSV import isn't working
Fixes for the most common bank-CSV import failures: wrong encoding, unrecognized columns, currency symbols, and multi-account files.
OCR isn't reading my receipts correctly
Why receipt scans come out blank or wrong, and how to get clean reads consistently.
My bank balance in the app doesn't match my real bank
A step-by-step diagnosis for the most common reconciliation mismatch, in the order most likely to find the answer fastest.
Invoice or report PDF looks wrong
Fixes for logo sizing, missing tax numbers, cut-off totals, and other PDF generation issues.
I'm approaching or hit the transaction limit
What the 20,000-transaction capacity means, how to check where you stand, and how to archive completed years to free up room.
I can't find a specific transaction
Search and filter techniques to track down any transaction fast, plus what to check if it's genuinely missing.
The app is slow or unresponsive
Practical fixes for sluggish performance — from closing tabs to checking your transaction count.
Which browsers does GBooks Air support?
Supported browsers, why the app is browser-specific, and what to do if you need to switch.
Receipt Vault export problems
Fixes for export failures, missing receipts in the ZIP, and file-size issues when packaging your CRA records.