My data is missing or disappeared

Step 1: Confirm which browser and profile you're in

GBooks Air stores data per browser, per device, per browser profile. Before assuming anything is actually lost, check:

• Are you in the same browser you always use, and not a different one you happened to click open?
• Same browser profile or account, if your browser supports more than one?
• The exact same URL — air.gshfinancial.com?
• A normal window, not private or incognito? Private windows never share data with normal ones, and never will.

A surprising number of "my data disappeared" cases turn out to be "I opened a different browser than usual." Worth ruling out first.

Step 2: Do you have a backup?

If you set one up following encrypted backup setup, restoring is straightforward. Open GBooks Air, choose Restore from backup, pick your most recent file, and enter your passphrase or recovery key. You'll be right back to the state as of that backup.

Step 3: No backup? Check these before giving up

• Browser data recovery — some browsers hold onto IndexedDB data briefly even after a "clear data" action, especially if the tab was never fully closed. Don't clear anything further while you check.
• Other devices — if you've ever used GBooks Air on a different computer or browser, that copy may still hold your data, as of whenever you last touched it there.
• Downloaded backup files — check your Downloads folder and any cloud storage for a backup you made and forgot about, or an auto-saved copy in Google Drive if you'd connected it.

What causes this in the first place

Once you're back up and running

Whether you restored or had to start fresh, set up encrypted backups right away if you haven't already. Honestly, this is the one troubleshooting page we'd rather you never had to open twice.